Support Center

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• Mobile App

  Support and discussion for the Swim Standards mobile app (iOS and Android), including Premium features, bugs, and feature requests.

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• FAQ

  Explore the following frequently asked questions about SwimStandards

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  📊 FAQ: Why is an 11-Year-Old Still Ranked in 10-and-Under? Short answer: Rankings are based on the swimmer’s age at the time of the swim, not their current age. How Swim Standards Rankings Work Swim Standards uses season-based rankings, for every swim: The swimmer’s age on the date of that swim determines the age group That swim stays in that age group for the entire season Why This Happens It’s common for swimmers to age up during a season. For example: A swimmer competes in October at age 10 → swim ranks in 10-and-Under The same swimmer turns 11 in December Their earlier swims remain in 10U rankings Any swims after turning 11 appear in 11–12 rankings Because of this, a swimmer may: Appear in both age groups during the same season Still show up in 10U rankings even though they are now 11
• Todos

  Feedback Shapes Future Todos

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  Hi Coach Matt, We’re excited to let you know that we just added this feature! 🎉 You can now view IMX Scores per Team directly on the rankings page. Simply select your LSC from the main dropdown, pick your team from the new dropdown, and the rankings will update instantly—right on the same page! Let us know how it works for you. 😊 [image: 1732050117801-imx4.png]
• Bug Fixes

  Fixing Glitches, Enhancing Experiences

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  Thank you so much! This should be fixed now. @Bold_Archer441
• SwimSnap

  Feedback, questions, and bug reports related to SwimSnap, our fast and mobile-friendly tool for uploading and viewing psych sheets, heat sheets, and results.

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